Privacy Policy

1. Introduction

Cloudprism Solutions (“we”, “us”, or “our”) operates Plumto, a CRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information in the following ways:

• Account data: Name, email address, company name, and phone number when you register or contact us.
• Usage data: How you interact with the Service, including pages visited, features used, and actions taken.
• CRM data: Leads, contacts, deals, and other business data you enter into the platform.
• Technical data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process your account and communications
• To personalize your experience within the platform
• To send service-related notifications and updates
• To respond to your inquiries and provide support
• To detect, prevent, and address technical issues or abuse
• To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors that help us operate the platform (e.g., hosting, email, analytics).
• AI services: Limited data may be processed by AI providers to power intelligent features. No personally identifiable CRM data is used for training.
• Legal requirements: We may disclose information if required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to improve your experience and analyse usage. You can control cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, however.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)

To exercise these rights, contact us at hello@plumto.com.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact

For privacy-related questions, use our contact page or email hello@plumto.com.